"Das ist nicht meine Schuld!" - "That's not my fault!"

In deiner Gruppe bestreitet jeder seinen eigenen Weg? Es gibt Konflikte? Individualismus herrscht vor? In dieser Schulungseinheit wirst du erfahren, wie man Verantwortungen mit anderen teilt, um ein gutes und zusammenhaltendes Team zu bilden, das nach Erfolg strebt

Instructor skilla

'I Can't do This' Becomes 'I Can Do This'

Imagine yourself with the storytelling ability to captivate every audience

Instructor TJ Walker

...A Client or Co-Worker Doesn’t Follow Through (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...A Co-Worker Talks Too Much During Meetings (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...A Meeting Goes off Track (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...Co-Workers Are Distracting You from Your Work (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...Dealing with Co-Workers That Ask Too Many Favors (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...Dealing with Unresponsive Colleagues (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...It's Time for Your Annual Review (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...Networking with Strangers or VIPs (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...Others Need to Know What You’ve Accomplished (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...Someone Else Is Getting the Credit for Your Work (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...The Client Doesn’t like Your Work (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...There Is a Miscommunication (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...You Arrive Late to a Meeting (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...You Make a Mistake (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...You Need to Leave a Meeting Before It Ends (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...You Think You Deserve a Raise (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...You Won't Make Your Deadline (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...Your Boss Is Getting Too Personal (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...Your Boss Is Micromanaging Your Work (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...Your Manager Doesn’t Totally Understand Your Work (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...Your Project Has Missed Its Deadline (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...You’re Getting Mixed Messages (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...You’re Getting Too Much Work (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

1 Minute Avoiding Escalations

This video covers some of the key points around avoiding having to escalate a call or conversation to a manager or a supervisor

Instructor LearningPlanet

1 Minute Being a Great Meeting Participant

If you need people to be better meeting partiiapnts, this 1 minute video can help as it gives five things you can do to be a great participant at meetings

Instructor LearningPlanet

1 Minute Call Evaluations

This one minute video gives five tips and ideas when using call evaluations

Instructor LearningPlanet

1 Minute Changing People's Behaviour

This 1 minute video explains how you can positively influence people to change their behaviour rather than doing it aggressively

Instructor LearningPlanet

1 Minute Cognitive Load

This 1 minute video explains what cognitive load is and how to reduce it

Instructor LearningPlanet

1 Minute Coping Under Fire on the Front Line

Many people working on the front line in call centres, receptions or retail experience abusive or angry people

Instructor LearningPlanet

1 Minute Dealing with Extroverts

This video explains five things you can do to improve your relationship with Extroverts

Instructor LearningPlanet

1 Minute Dealing with Introverts

This video explains five things you can do to improve your relationship with Introverts

Instructor LearningPlanet

1 Minute Disarming a Heated Conversation

This one minute video explains a technique you can use to disarm a conversation that is getting heated

Instructor LearningPlanet

1 Minute Dove personality type

This one minute video explains about the Dove type personality and to relate well with them

Instructor LearningPlanet

1 Minute Eagle personality type

This 1 minute video explains about the Eagle type personality and how you can relate to them better

Instructor LearningPlanet

1 Minute Funnel Questions

This one minute video explains how to use funnel questions to get more detail and increase the confidence of the person responding

Instructor LearningPlanet

1 Minute How to Say No Nicely

There are 4 easy steps to follow when you need to say 'No'

Instructor LearningPlanet

1 Minute How to Say No Nicely to a Customer

This 1 minute video shows how you can say no nicely when talking with a customer

Instructor LearningPlanet

1 Minute Leading Questions

This 1 minute video explains what leading questions are and discussed four examples of leading questions

Instructor LearningPlanet

1 Minute Owl Personality Type

This one minute video explains what characteristics the Owl type personality has and what you can do to relate better with them

Instructor LearningPlanet

1 Minute Peacock Personality Type

This 1 minute video explains about the Peacock type personality and how you can relate to them better

Instructor LearningPlanet

1 Minute Powerful Questions

This one minute video explains what powerful and insightful questions are and gives six examples

Instructor LearningPlanet

1 Minute Professional Emails

This 1 minute video outlines 6 quick tips to help keep your emails professional and avoid rudeness

Instructor LearningPlanet

1 Minute Resolving Arguments

This 1 minute video outlines what you can do to effectively resolve arguments rather than try to win them and therefore cause further issues

Instructor LearningPlanet

1 Minute Responding in Communication

This one minute video gives a 3 step process for responding in any communication

Instructor LearningPlanet

1 Minute Telephone Hold Techniques

In this video, learn the components of the professional telephone hold

Instructor LearningPlanet

1 minute Microaggressions

Micro aggressions are a form of casual racism and many people might not realise they use them

Instructor LearningPlanet

10 Common Communication Mistakes

Discover some common communications faux pas, and learn how to avoid them

Instructor Mind Tools

10 Common Email Mistakes

Improve how you communicate by email by recognizing and avoiding these common mistakes

Instructor Mind Tools

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