"Predict" Your Financial Future (Money Management for Couples)

Strong financial management skills are a must-have for a thriving, healthy relationship — but conversations about money can trigger feelings of guilt and anxiety

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(A)lways (B)e (R)eleasing How to Build a Business While Learning Your Craft)

Are you a maker in the first phase of starting a business? You have a great business idea or beautiful product to sell, but not enough time to focus on both your craft AND selling your product

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Managing an Enterprise Account: 01. Introduction

Welcome to our series on "Managing an Enterprise Account," formerly known as "Key Account Selling

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Managing an Enterprise Account: 02. Value Added Selling

A lot has changed in sales over the last few years

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Managing an Enterprise Account: 03. Lifetime Customer Value

There's something you need to know when you're managing an enterprise account and it's called "lifetime customer value

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Gathering Data: 04. Costs and Benefits

Learn strategies for identifying costs and benefits while building a business case for your new idea or initiative

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Managing an Enterprise Account: 04. No Push Selling®

What do customers want from salespeople? What do sales managers want from their employees? Usually, it's not the same thing

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Gathering Data: 05. Identifying and Addressing Risks

Discover the four types of risks associated with a new business idea or concept

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Managing an Enterprise Account: 05. Five Minute Pre-Brief

There are a lot of things you should be doing before and after a sales call

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Gathering Data: 06. Understanding Financial Metrics

Understanding ROI and other financial metrics is an essential part of building your business case

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Managing an Enterprise Account: 06. Five Minute Debrief

You just finished meeting with a potential client

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Gathering Data: 07. SWOT Analysis

Building a successful business case depends on understanding how your idea or initiative fits into the current company status

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Managing an Enterprise Account: 07. Finding Unmet Needs

The MOST important part of the sales call is finding your customer's unmet need

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Managing an Enterprise Account: 08. Selling Benefits

To be a successful salesperson, you need to remember one key point, and that's how to turn a feature into a benefit

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Managing an Enterprise Account: 09. Handling Objections

You're going to run into objections during the sales process

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1 Minute 4 Team Stages

The 4 Team Stages as introduced by Bruce Tuckman are briefly overviewed in this video

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1 Minute Abusive Customers

Abusive customers may swear at you, call you names or even threaten you

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1 Minute Acknowledge Customer Contact

Customers just want to know what is happening

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1 Minute Active Listening

This 1 minute video outlines 5 tips on how to improve your active listening skills

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1 Minute Amygdala Hijack

The amygdala hijack is the body's natural stress response system

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1 Minute Assertive Behaviour

Demonstrating how assertive behaviour gets better results over passive or aggressive behaviour

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1 Minute Bad News, Good News

This one minute video explains a simple process to help our customer have a positive experience even when you share bad news

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1 Minute Being Assertive

Some tips on how to be more assertive

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1 Minute Being Polite

In this video, we demonstrate some of the benefits and ways of being polite

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1 Minute Being Present

In this video, we explain how important it is to be present and focus when talking with a customer or colleague

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1 Minute Being Resilient

This video shows you some key things you can do to become more resilient

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1 Minute Boosting Confidence

We often need to pick ourselves up and recover from low self-esteem or lack of confidence

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1 Minute Building Rapport

Understanding how to build rapport can provide you with more confidence when talking with customers either on the phone or face to face or indeed in any given situation

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1 Minute Business Cases and ROI

At some point you will need to ask for money for something at work and may need to justify the expenditure

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1 Minute Calming Anxiety in the Moment

This 1 minute video gives four tips in dealing with anxiety and getting in control quickly

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1 Minute Calming Upset Customers

This 1 minute refresher video will help you understand and apply the key concepts in calming upset customers

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1 Minute Calming Upset Customers (Sorry, Glad, Sure)

Knowing how to calm down an upset customer is a key service skill

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1 Minute Choose your Attitude

Choosing your attitude is a fundamental principle about self control

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1 Minute Collaboration

This 1 minute video outlines how to collaborate effectively following 4 steps

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1 Minute Collecting Debt

In this video you will learn how to effectively collect debt

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1 Minute Courageous Conversations

This video helps to explain how to hold a courageous or difficult conversation

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1 Minute Daily Team Huddle

This 1 minute video shares five things you can do in a daily team huddle to start the day off well with your team

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1 Minute Dealing with Change

Change is inevitable but many people struggle with it

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1 Minute Dealing with Criticism

We all get criticised in our lives - it's how we deal with it that makes the difference

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1 Minute Dealing with Know-it-all Customers

How to handle customers or colleagues who think they know better and have lots of information

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1 Minute Dealing with a silent colleague or customer

If you have colleagues, co-workers or customers who just don't respond or are silent, we give you a few tips to get them to open up

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1 Minute Dealing with aggressive staff members

1 minute video explaining the process of dealing with aggressive staff members

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1 Minute Decision Making

This one minute video helps you to understand the key components of decision making

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1 Minute Defusing Angry Customers

Angry customers can be difficult to deal with

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1 Minute Delegation

Delegation is something we often avoid doing or it's something we don't do well

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1 Minute Do it right first time

1 minute video explaining the benefits of doing something right the first time as well as how to do it

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1 Minute ESOL - English as a 2nd Language

How to communicate with people whose 2nd language is English or when their English language skills are still needing improvement

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1 Minute Effective Training Programmes

Training programmes can be more effective if they incorporate a number of areas

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1 Minute Effective Training Room

Whether you regularly train or have a one-off assignment, this video outlines what you can do to ensure the room is set up to create the maximum benefit for the group

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1 Minute Engaging remote Staff

In this 1 minute video we provide 5 tips for you to help engage your staff members that are working remotely

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