Feedback: 02. Surveys

You may not realize how your customers view your company until you ASK them

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Feedback: 03. Social Media Feedback

According to Pew Research, 24% of American adults post comments or reviews online

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1 Minute A Positive Response to Customers

This 1 minute video describes how to change a potentially negative response to sounding more positive when dealing with customers

Instructor LearningPlanet

1 Minute Customer Effort

This one minute video explains what Customer Effort is, what Customer Effort Score means and four ways to reduce customer effort

Instructor LearningPlanet

1 Minute Customer Service Recovery – The HEARD Technique

1 minute video on using the H

Instructor LearningPlanet

1 Minute Dealing with Rude People

This 1 minute video gives five tips for dealing with rude people

Instructor LearningPlanet

1 Minute Great Customer Service Tips

This 1 minute video explains 5 ways you can provide great customer service

Instructor LearningPlanet

1 Minute Handling Sales Objections

How to handle sales objections in simple steps

Instructor LearningPlanet

1 Minute Indifference

1 minute video on how to overcome indifference

Instructor LearningPlanet

1 Minute Indifference

1 minute video on how to overcome indifference

Instructor LearningPlanet

1 Minute Internal Customer Service

This 1 minute refresher video will help you understand and apply the key concepts in internal customer service

Instructor LearningPlanet

1 Minute Overcoming Sales Objections in 3 steps

This 1 minute refresher video will help you understand and apply the key concepts in Overcoming Sales Objections in 3 steps

Instructor LearningPlanet

1 Minute Service Orientation

This video explains four ways you can be more service oriented

Instructor LearningPlanet

1 Minute Vulnerable Customers

This one minute video explains what vulnerable customers are and five things you can do to better work with and help them

Instructor LearningPlanet

10 Customer Wants In Addition To Lowest Price

Is the price the only factor when making a decision? You may be surprised that it is not only the lowest price that customers want to get from you

Instructor Skillshub

10 Customer Wants In Addition To Lowest Price

The Skillshub “10 Customer Wants In Addition To Lowest Price” course focuses on exactly what your customers want

Instructor Skillshub

10 Killer Negotiating Tools That Will Turn You Into A Master Negotiator (with AI Coach)

Do you want to become a better negotiator? Then this course is for you! There is both an art and science to negotiating and in this course we will teach you both

Instructor Entrepreneur Now

10 Minute Customer Retention

Customer retention is a vital to businesses and this video will help you understand key ways to keep customers and handle retention calls when customers are looking at cancelling your service

Instructor LearningPlanet

10 Minute Working with Other Departments

This video provides some tips on how to work better with other departments including resolving and avoiding conflict

Instructor LearningPlanet

10 Minutes ADVANCED Customer Service

This 10 minute video covers some advanced techniques and ideas for providing excellent customer service

Instructor LearningPlanet

10 Minutes ADVANCED Difficult Customers

This 10 minute video provides some tips and techniques to help deal with difficult customers

Instructor LearningPlanet

10 Minutes Abusive Customers

This 10 minute video module explains what is included in abusive behaviour from customers and ways of dealing with them

Instructor LearningPlanet

10 Minutes Answering the Telephone

This 10 minute video shows some techniques on answering the telephone

Instructor LearningPlanet

10 Minutes Award winning telephone techniques part 1

This 10 minute video focuses on the first five of ten telephone techniques that will help set you apart and above others in the contact centre industry and indeed for any phone based roles

Instructor LearningPlanet

10 Minutes Being Assertive

In this 10 minute video we explain what assertiveness is and how you an be more assertive

Instructor LearningPlanet

10 Minutes Closing the Sale

This video covers ways to improve your confidence in closing a sale

Instructor LearningPlanet

10 Minutes Customer Service Excellence

In this 10 minute video version, we explain the importance of delivering excellent customer service

Instructor LearningPlanet

10 Minutes Dealing with Change

This 10 minute video deals with change and how to deal with it in the workplace

Instructor LearningPlanet

10 Minutes Difficult Customer Techniques

Learn how to engage with difficult customers with Learning Planet's fun and interactive microlearning modules! Take 10 minutes to view this engaging video, then finish the workbook and quiz to complete your learning experience

Instructor LearningPlanet

10 Minutes Difficult Customer Types

This 10 minute video contains information on how to deal with various difficult customer types including the non stop talking custmer, angry customers, know-it-all customers and customers with a language barrier

Instructor LearningPlanet

10 Minutes Door to Door Sales

This 10 minute video explains several key aspects of door to door sales including preparation, territory, what to say, objections and value proposition

Instructor LearningPlanet

10 Minutes Emotional Clients and Colleagues

In this 10 minute video we explain about emotional trauma, what can cause it and some of the best ways to deal with someone who has it

Instructor LearningPlanet

10 Minutes Fix the Customer First

In this 10 minute video you will learn how to put the customer first and sort out the problem or issue later

Instructor LearningPlanet

10 Minutes Handling Conflict

In this video, we explain in detail about handling conflict

Instructor LearningPlanet

10 Minutes Introduction to Selling

This 10 minute video explains the basics of selling including the concepts of uncovering customer needs, handling objections, features and benefits and closing the sale

Instructor LearningPlanet

10 Minutes Keeping your Customers Informed

This 10 minute video helps to outline the reasons why you should keep customers informed and always contact them to update with information and stay in touch

Instructor LearningPlanet

10 Minutes Learning and Delivery Styles

This 10 minute video is all about learning and delivery styles

Instructor LearningPlanet

10 Minutes Managing Customer Needs

Learn how to manage your customers' needs with Learning Planet's fun and interactive microlearning modules! Take 10 minutes to view this engaging video, then finish the workbook to complete your learning experience

Instructor LearningPlanet

10 Minutes Managing Social Media

10 minute video on managing social media including ways to manage it, informing staff, managing risks and tips for good results

Instructor LearningPlanet

10 Minutes Outbound Calling

This video covers the topic of outbound calling including cold calling, preparing for calls, call objectives and preparation

Instructor LearningPlanet

10 Minutes Personal Grooming

This 10 minute video runs through the areas of personal grooming and hygiene that are important in the working environment

Instructor LearningPlanet

10 Minutes Positive first Impressions

This 10 minute video explains in detail how you can create a positive first impression of your business to customers

Instructor LearningPlanet

10 Minutes Retail Sales

In this 10 minute video on Retail Sales, we examine some key concepts to ensure a great customer experience and increase in sales

Instructor LearningPlanet

10 Minutes Service Requests

This video explains the processes that you should consider as an organisation that handles service requests

Instructor LearningPlanet

10 Minutes Taking Initiative

This 10 minute video details the concept of taking initiative, what it is and some ways to take initiative

Instructor LearningPlanet

10 Minutes Telephone Call Control

In this video, we explain what the benefits and best techniques are for demonstrating great telephone call control

Instructor LearningPlanet

10 Minutes Your Attitude

This 10 minute video details how you can use your attitude to the best possible advantage

Instructor LearningPlanet

10 Minutes Award winning telephone techniques part 2

This 10 minute video focuses on the first five of ten telephone techniques that will help set you apart and above others in the contact centre industry and indeed for any phone based roles

Instructor LearningPlanet

10 Principles of Customer Service

This course takes you on a journey of discovering 10 principles that can help improve customer service

Instructor Vado

10 Quick Tips On How Sales People Can Improve Their Listening Skills

A true sales professional uses a consultative style with their prospects and clients

Instructor Skillshub

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