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This video covers some of the key points around avoiding having to escalate a call or conversation to a manager or a supervisor
This one minute video gives five tips and ideas when using call evaluations
How can you stop yourself selling your product, when your actual objective is to sell the appointment? The Skillshub 3 Powerful Tips For Setting Appointments On The Telephone will help you distinguish what you should and shouldn't be discussing during your call
What should you do when you get through to a voicemail, should you leave a message or not? The Skillshub 3 Useful Hints For Leaving Your Prospect A Voicemail provides you with guidelines to follow when making that decision, for example calling outside of normal 9-5 working hours
One area where many salespeople fall short is gaining referrals from their clients
Did you know there are five prospecting mistakes that sales people routinely make? Are you making them? The Skillshub 5 Prospecting Mistakes To Avoid course identifies the mistakes salespeople need to be fully aware of to make sure they avoid them
You need to know about the 6 phrases you must avoid when speaking with a decision maker
Resumen del CursoEn este curso, se aplicarán las técnicas de comunicación comercial en las operaciones de compraventa, a través de los diferentes canales de comercialización, atendiendo a criterios de calidad de servicio de atención al cliente
Communicate effectively using the phone with clients, customers, colleagues and bossesTelephone skills in the workplace are essential for business success
This video explains about the contact centre history a brief history and some key components about contact centres
This 10 minute video module explains 11 specific things you can focus on to ensure your outbound calls are top notch and provide the customer with the best possible experience
When speaking with a customer face-to-face, you have the advantage of being able to read facial expressions and body language, so how can you provide great customer service when you can't see your customer? The Skillshub "Best Practice Customer Service Over The Telephone" course provides quick tips on conducting great customer service, when you have a disadvantage of not being able to see your customer
What is the best way to open a call without sounding like a sales smiler and dialler? The Skillshub Cold Calling - How To Open Your Call course defines the correct way to introduce yourself, how you should tailor your introductions and how to adapt your value proposition
Talking with a customer over the telephone can often be a difficult task
Its so important to have a good calling framework so you can convert prospects into potential customers
How can we improve our listening especially when on the phone where it’s more difficult to pay attention as the person isn’t physically in front of us? The Skillshub "Effective Listening Skills" course provides six examples of ways of engaging with what your customer is saying
You may be hearing what’s being said but are you really listening? In this course, you will learn some simple ideas that will help you listen more attentively and effectively to ensure better communication over the phone
When speaking on the phone, a question can be useless if they seem too scripted or lacking substance
You will always need to find out information when on the phone, and it’s obvious that the best way to make these enquiries is by asking questions
Your appearance and first impression are critical in any customer-facing situation
Learning ObjectivesThe main objective of this session is to help you improve your guest management skills
Having received the call from a caller with a concern or complaint, we now need to investigate it more deeply and with more intensity
No matter how professional you are and how wonderfully your products work, there will be occasions when your high standards aren’t met and you need to deal with a corresponding response on the phone from an upset or disgruntled caller
The single biggest challenge for any of us on the telephone is handling that emotionally charged customer who is looking for blood, any blood!There are times at work when we all are subjected to that difficult call
How can you prepare yourself to make the best first impression? The Skillshub "How To Answer A Call In The Right Way" course looks at what you need to do before picking up the phone to make sure you're ready to provide high quality customer service
People make their mind up about you within the first 5 seconds of talking to you
Rapport builds trust and with that comes an appreciation of what the other person requires
So you’ve done a great job and set the appointment with a potential customer, only to find that a couple of days later your prospect has cancelled and you are never able to get hold of them again
So you’ve verified the decision maker, you’ve got them on the phone and you’re making a direct sale there and then – just what is the best way to close the sale? Closing a direct sale there and then over the telephone requires a few different skills and techniques than closing in a face to face meeting
Gatekeepers are more smarter and sophisticated these days, how can you avoid being stuck in a gatekeeper screen? The Skillshub How To Get Through A Gatekeeper Screen course suggests recommendations you can try when you're being delayed talking to a decision maker by a gatekeeper
Running into a voicemail machine when prospecting has become a more intrusive and frustrating problem
What exactly is a gatekeeper? Well, they’re that secretary, receptionist or other front-line person whose job it is to screen YOUR call and to stop you from speaking to the decision maker
What really puts people off when they receive a cold call? Let’s face it; we know that for years the buying public has been becoming more frustrated and annoyed by telephone solicitation
Here’s a quick question for you: Do you think it’s easier to close a sale over the telephone or face to face? Most people would say it’s harder over the phone, but what exactly is it that makes selling and handling objections over the telephone so much more difficult? The Skillshub "How To Overcome Objections On The Telephone" will give you some principle guidelines so you're ready to preload and face any objections you may receive
Naturally there will be occasions where you can’t deal with the caller’s enquiry and have to pass the call on, or escalate it, or simply refer to another person for information or assistance
Why do so many sales people have trouble in setting appointments? nearly everyone has a problem in setting up enough good qualified appointments over the telephone and the main reason you’re having problems setting appointments, is because you are trying to SET appointments
If you are selling the appointment and not a product when on a call, you need to pique the decision-makers interest in seeing you and spending time with you
Its always exciting when you close a big sale that you have worked hard on, but how do you keep your pipeline full? The Skillshub Keeping Your Pipeline Full course explains how it is just as important to have a full pipeline than to close a deal itself
Ce module est consacré à l'utilisation du téléphone sur le lieu de travail et à la façon de passer et de répondre à des appels professionnels
Do you use a script when making cold calls? If you do, do they sound natural? Some scripts are good but the majority of them; especially cold calling scripts are appalling
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